Housing Disrepair Services | Damp, Mould, Leak, Heating & More

1 Damp & Mould Claims

Persistent damp, condensation and mould growth that your landlord has not treated.

Penetrating damp from defective roofs, gutters, render or failed damp-proof courses.
Rising damp where the damp-proof course has failed or was never installed.
Condensation and mould caused by inadequate ventilation, insulation or heating systems.
Mould growth to walls, ceilings, window reveals and behind furniture and fittings.

Legal duty: Landlords are usually responsible for the structure and exterior, and for installations for water, gas, electricity, sanitation, heating and ventilation under section 11 of the Landlord and Tenant Act 1985, and for keeping homes fit for human habitation under the Homes (Fitness for Human Habitation) Act 2018 in England.

2 Roof & Leak Claims

Water ingress, roof defects and unaddressed leaks damaging your home and belongings.

Missing, slipped or broken roof tiles, defective flashings and failed flat roof coverings.
Leaking gutters, downpipes and blocked rainwater goods causing water penetration.
Water ingress through ceilings and walls, with staining, plaster failure and mould.
Damage to personal belongings, furniture, flooring and electrical fittings.

Legal duty: The landlord's repairing covenant normally extends to the roof, external walls and drains. Failure to act after notice of a leak is the classic basis for a housing conditions claim.

3 Heating & Hot Water Claims

No heating or hot water, faulty boilers and inadequately heated homes.

Boilers that repeatedly break down, or are condemned as unsafe.
No hot water or intermittent hot water supply.
Inadequate or non-functioning heating, including broken radiators and faulty controls.
Cold homes that aggravate respiratory and other health conditions.

Legal duty: A landlord must keep installations for space heating, water heating and sanitation in proper working order. A property that cannot be adequately heated may also be unfit for human habitation.

4 Electrical Fault Claims

Unsafe electrics, old fuse boards, exposed wiring and failed sockets or lights.

Fire-risk defects, exposed conductors and unenclosed wiring.
Old fuse boards and consumer units without modern protection.
Sockets, switches and light fittings that are damaged, unsafe or not working.
No electrical installation condition report where one is required.

Legal duty: Landlords must ensure electrical installations are safe and, in the social sector in England, must hold a valid electrical installation condition report and provide a copy to tenants.

5 Structural Disrepair Claims

Cracks, subsidence, falling plaster and other serious building safety issues.

Significant cracking, movement or subsidence affecting the structure.
Falling or loose plaster, brickwork and render, and unsafe staircases or floors.
Defective external walls, render, pointing and structural timber.
Areas of the home that cannot be safely used because of the condition.

Legal duty: Structural defects that affect safety or the use of the home engage both the repairing covenant and, in serious cases, the local authority's enforcement powers under the Housing Act 2004.

6 Windows & Door Claims

Broken windows, defective doors, serious draughts, damp ingress and failed insulation.

Broken, cracked, rotten, ill-fitting or non-secure windows and doors.
Draughts and water ingress caused by failed seals, glazing and frames.
Doors that cannot be secured or that breach the property's fire safety requirements.
Windows that cannot be opened or closed, affecting ventilation and safety.

Legal duty: Windows and external doors form part of the structure and exterior for the purposes of the landlord's repairing obligations, and defective windows can contribute to unfit housing.

7 Flooding & Water Damage

Escape of water, sewage and flood damage that the landlord failed to address.

Water escape from communal pipework, tanks or neighbouring properties.
Sewage ingress and defective drainage.
Contaminated water damage requiring professional remediation.
Delays in drying out, repairs and replacing damaged fixtures.

Legal duty: Where the cause falls within the landlord's repairing or maintaining obligations, they are expected to act, and a failure to remediate promptly can increase the damages payable.

8 Timber Decay & Infestation

Wet rot, dry rot and pest infestation left untreated by the landlord.

Wet and dry rot in structural and joinery timber.
Timber decay caused by unrepaired leaks or damp.
Infestation of pests where the landlord has failed to act, including in communal areas.
Damage to floors, joists, skirting and units from untreated rot.

Legal duty: Timber decay is normally a consequence of water ingress. Once on notice, a landlord is expected to identify and remedy the cause, not just the visible symptoms.

9 Unfit & Unsafe Homes

Homes with serious hazards, including category 1 hazards under the housing health and safety rating system.

Conditions that meet a category 1 hazard under the housing health and safety rating system (HHSRS).
Failures of the decent homes standard in the social rented sector.
Disrepair affecting vulnerable occupants, including children and people with health conditions.
Homes that cannot reasonably be lived in while works are outstanding.

Legal duty: Local authorities have enforcement duties in relation to category 1 hazards, and tenants can bring claims where a landlord has failed to keep a home fit for human habitation.

Our Housing Disrepair Services

Housing Disrepair Claims We Handle

Damp & Mould Claims

Roof & Leak Claims

Heating & Hot Water Claims

Electrical Fault Claims

Structural Disrepair Claims

Windows & Door Claims

Flooding & Water Damage

Timber Decay & Infestation

Unfit & Unsafe Homes

What Each Type of Claim Involves